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| Case Information |
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https://access.redhat.com/
Case Title : Unable to register system.
Case Number : 01783304
Case Open Date : 2017-01-31 12:40:43
Severity : 3 (Normal)
Problem Type : Configuration issue
Most recent comment: On 2017-01-31 12:46:59, Canelo, Denis commented:
"Greetings Gove!
Thank you for contacting Red Hat Support.
Over the phone, we discussed your concern with not being able to subscribe your server with a subscription. If I may have misunderstood or left any details out, please feel free to update the case with any clarifying points missed. I will be assisting in transitioning this case over to our engineers.
In the meantime, we spoke about making sure to get permissions to manage subscriptions checked off on your user. This may what could be interfering with trying to subscribe the server. Once you have the permissions to manage subscriptions turned on, try registering and subscribing again.
#subscription-manager unregister
#subscription-manager clean
#subscription-manager register --auto-attach
Should you continue to have issues, we request that you generate and provide the SOSreport from the server along with any error outputs you are receiving. This information is important to our engineers to become more familiar with your system and be better prepared in troubleshooting with you. Below I have provided an article as a reference to gathering that information.
-What is a sosreport and how to create one in Red Hat Enterprise Linux 4.6 and later?
https://access.redhat.com/
Once an engineer is allocated to your case, we request that you provide them with some time to review it and they will update you with possible troubleshooting steps as soon as they are able.
Should you run into any more issues or have any more questions, please do not hesitate to reach out to us by updating the case as it is the most efficient way of contacting an engineer allocated to the case.
Thank you for your patience and your support!
Best regards,
Denis Canelo
Customer Service Specialist
Global Support Services
Red Hat, Inc."
https://access.redhat.com/
As requested, here is some output from the process of trying to register (which seems to work fine) and subscript (which is where the trouble is).
# subscription-manager register
With no trouble. However,
# subscription-manager attach --auto
Does not attach a subscription to the registration here is the output:
At this point, here is what the sever looks like at access.redhat.com:
It is possible to click on the "Attach a subscription" button on the website and it seems to attach the subscription as seen here:
But as you can see, it still indicates that the "system is not properly subscribed."
And you can see that in the message when I try to execute "yum update"
The Red Hat support guy to whom I spoke believes that my account does not have sufficient privileges to subscribe. He said that my account (gallen2.byu.edu) did not have the "Manage Subscriptions" box checked and thought that if it did, the problem would go away.
Anyway, thanks for your help.